1. How do I create an account?
Click on the "Sign Up" button at the top-right corner, fill in your name, email, and password, then verify your email address.
2. How can I become a vendor?
Go to the "Sell on SSEG" page, complete the vendor registration form, upload required documents, and wait for approval within 2-3 business days.
3. What payment methods are accepted?
We accept major credit/debit cards, net banking, UPI, and popular wallets via Razorpay and PayPal.
4. How do I track my order?
After your order ships, you'll receive a tracking link via email/SMS. You can also view order status in "My Orders" section of your account.
5. What is your return policy?
You may return items within 7 days of delivery if they are unused and in original condition. Initiate a return from your order details page.
6. How do I contact customer support?
For assistance, click "Help Center" in the footer or email us at [email protected].
7. How do I change my shipping address?
Go to "My Account" > "Addresses", click "Edit" next to the saved address, and update your details.
8. Can I cancel my order?
You may cancel an order within 1 hour of placement from the "My Orders" page. After that, cancellation depends on vendor approval.
9. How are seller ratings calculated?
Seller ratings are based on product quality, shipping speed, and customer feedback on a scale of 1 to 5 stars.
10. Do you offer bulk purchase discounts?
Some vendors provide bulk pricing. Look for the "Bulk Discount" label on product pages or contact the vendor directly via "Contact Seller."